Occasionally Asked Questions

How much is delivery?

To find out the delivery cost just add the products you want to the shopping cart and then go to the shopping cart, within the cart screen you will see the delivery costs and options, these will be set for a default delivery destination, you may need to change the delivery location to your country, county and postcode to get shipping costs relevant to you.

Is it safe to use my credit/debit card details on-line?

At Gothic Spirit Ltd we understand that security when shopping on-line is essential. Thats why the second you enter the order process, every piece of information that is transferred between you and us is 128 bit encrypted using SSL encryption. So even if it was intercepted, it would be useless information. Please look for the padlock when you enter the secure sections of our site. The small padlock normally appears at the bottom of your screen. You can also check the address bar, normally it will start http:// , however when you enter the secure pages it will add an 's' therefore it will begin https:// . All our transactions are processed using PayPals industry leading secure servers, whether you pay by card or Paypal. We do not see and therefore do not store any card details.

What types of payment do you accept?

We accept the following types of Payment: Credit Cards - Visa or MasterCard
Debit Cards - Solo, Maestro, Visa Debit, Visa Electron
Other Methods - PayPal Express.

When will my order be dispatched?

All orders are shipped the next working day.

Can I have my order delivered to my work address?

We understand that it is sometimes easier to have your order delivered to your work address, so we are more than happy to offer this service. You can opt to have your order sent to a different delivery address while checking out. Occasionally we may contact you to confirm your billing address.

Can I order over the phone?

We prefer not to take orders over the phone if possible, due to the possibility of mistakes being made. If you wish to order over the phone then that is possible but please check your confirmation email very carefully to confirm it is correct, and very importantly your delivery address.

Can I amend my order?

This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to 'Shipped' then we are unable to amend the order.

I''ve received my order but it's wrong or damaged?

While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur, or products can be damaged in transit. If you have received your order and the item is either incorrect or damaged then please contact us and we will to our best to correct this as quickly and painlessly as possible.

I haven't received my order yet?

If you think your order should of been with you already then please check the despatch email to see which delivery service was used, if it was a courier, then please allow 2 business days after despatch before contacting us. If it was sent by Royal Mail then please check with your local post office about 3 - 5 days after your order was shipped. If it has been undelivered after 3 weeks we will ship a replacement.

I am having problems ordering online?

If you experiencing problems ordering online then please call or email us and we can either take your order over the phone or we can talk you through the order process.

Do your prices include VAT?

All our prices, unless otherwise stated include the VAT at the current rate.

Which couriers do you use?

Dependant on the order we use a range of couriers which include Royal Mail, Parcelforce and DPD.

Do you share my details with anybody else

We do not share, sell or pass on your details to any other 3rd party, with the exception of the delivery service, who will only be given the details necessary to deliver your order. All of the delivery companies that we use have been vetted and have a privacy policy that states they will not pass on your details to any third parties.

How do I return/exchange an unwanted item?

Please see our returns page for full details on how to return and item for an exchange or refund.

Help...none of the above answer my question?

If we haven't answered your question then please contact us and we we'll try our best to help you!